Refund Policy

1. Overview

This Refund Policy explains how cancellations, refunds, and billing disputes work for purchases made through Flagswing, operated by Flagswing. It supplements our Terms of Service.

Effective date: 4 June 2026.

Payments are processed by Paddle. Their dispute and chargeback rules may also apply.

2. Digital goods

Digital assets are delivered instantly upon successful payment. By completing your purchase you agree to immediate delivery and acknowledge that this may limit withdrawal rights under consumer protection law in your jurisdiction (e.g. EU/UK 14-day right of withdrawal).

"Delivery" occurs when the download link or presigned URL is made available, or when access is granted via subscription — whichever comes first.

3. When we may issue a refund

We may provide refunds or account credits where required by law or at our discretion, including:

• Duplicate charges or proven billing errors.
• Technical failure that prevents access and cannot be resolved within 48 hours.
• Major misdescription of what was purchased (please email us with your order reference and a description of the issue).
• Mandatory consumer rights in your region that cannot be waived.

Refund requests must be submitted within 14 days of the original charge. Requests after this window are evaluated at our discretion.

4. Subscriptions

Subscriptions renew automatically until cancelled. If you cancel, you retain access until the end of the current billing period. No partial-month or mid-cycle refunds are issued unless required by law. Annual plans may be refunded within 14 days of the renewal date if you have not downloaded any assets in that period.

5. Chargebacks and payment disputes

Please contact us before filing a chargeback so we can resolve the issue quickly. Unfounded chargebacks may result in account suspension and loss of licenses. To appeal a suspension, email us with your order reference.

6. Taxes and currency

Refunds, if issued, are processed in the original payment currency via the same payment method where possible. Tax treatment depends on local rules and processor capabilities.

7. How to request help

Email nurlanrahmonqulov@gmail.com with your transaction reference, account email, and a short description of the issue. We aim to respond within 2 business days.

8. Changes

We may update this policy to reflect product, legal, or processor changes. Material changes will be announced via email or a prominent notice on the site at least 7 days before they take effect.